Our Services
Industry-focused innovation and flexible client solutions — delivering high-value engagements across travel, retail and construction.
Customer Care
Friendly, professional customer support handling enquiries, warranty claims, returns and general customer concerns in line with your policies.
Consultant & Travel Advisor
Experienced travel consultants and advisors supporting itineraries, product knowledge and end-to-end client care.
Reservations Specialists
Managing bookings, amendments and confirmations for a smooth, efficient reservation process.
Airline & Ticketing Services
Ticket issuance, changes, reissues, cancellations, refunds and EMD processing handled accurately and on time.
Cruise Specialists
Dedicated cruise product support, from enquiries through to bookings and documentation.
Sales Support
Assisting customers with product enquiries and purchasing decisions to support sales and satisfaction.
Database & Content Management
Accurate product and supplier data, contract loading and system updates across your platforms.
Finance & Reporting
Reliable finance support and reporting, giving you clear visibility of performance.
Online Consultants
Digital-first consultants supporting online channels, chat and e-commerce operations.
Order Processing
Efficient order and documentation processing, including invoices and final itineraries.
Account Management
Ongoing account and relationship management that keeps your customers supported and loyal.
Systems & Tech Support
Technical and systems support that keeps your teams and tools running smoothly.
Tailored support for every industry
We deliver outcomes across travel, retail and construction — working as an extension of each client's business.
Travel & Tourism
Travel operations and processing support, including database management, wholesale processing, reservations, retail processing and ticketing. Services include booking requests, supplier coordination, travel documentation, refunds and EMD processing.
E-commerce & Retail / Trade Supplies
Customer care, sales and e-commerce support, including product enquiries, order assistance, warranty claims, returns, refunds, database management and contract loading. Support also incorporates New Zealand Consumer Guarantees Act requirements.
Building & Construction / Manufacturing
Customer service, sales and account management support, including product enquiries, quotations, pricing, order processing and ongoing customer relationship management for building and construction products.
Need to Outsource? Let's Talk Today.
Tell us about your business and we'll explore an outsourcing solution that works for you.